Rules for paying charges and fees, as well as for verifying tickets are described in detail:
Ticket tariff - additional provisions
Resolution No. XVI/301/2011 of the Capital City of Warsaw Council of 26 May, 2011
The terms used in these provisions shall have the meaning as follows:
1) ZTM ‐ Public Transport Authority (Zarząd Transportu Miejskiego w Warszawie);
2) basic line ‐ transport line intended to satisfy the regular needs for carriage;
3) supplementary line ‐ transport line opened in order to supplement or strengthen the network of basic lines;
a) substitute line ‐ transport line opened in order to serve passengers on one or more basic lines for the period of temporary or scheduled suspension of service or a route change,
b) special line ‐ transport line opened in order to provide services for a specified area or a special group of passengers in relation to celebration of holidays, events or other occurrences;
4) combined journey ‐ travel which assumes using more than one transport line;
5) boundary stop ‐ a stop marking the boundary of ticket zones;
6) ticket – a document of travel having the following forms:
a) paper ticket or a card with magnetic record or a vehicle ticket (i.e. printed from the vehicle terminal),
b) record on the electronic proximity card issued as “Warszawska Karta Miejska” (“Warsaw City Travelcard”) card or other cards introduced or approved by ZTM, hereinafter referred to as the card,
c) record in the mobile phone system payment,
d) other type approved by ZTM;
7) ticket type ‐ a collection of ticket parameters describing its validity period and the area in which it may be used;
8) type of ticket:
a) standard ticket,
b) reduced-fare ticket – a ticket at a reduced price,
9) bearer ticket – a ticket which entitles any holder to a journey;
10) personal ticket – a ticket which entitles the person whose details are indicated on the ticket to a journey. This ticket is issued in the form of a personalized proximity card only.;
11) personalized proximity card – a card or another form of carrier approved by ZTM with the imprinted first name, family name and the recent photo of its holder;
12) validation/activation of the ticket ‐ setting the ticket validity parameters by entering the relevant electronic record thereon:
a) by inserting the paper ticket properly into a ticket validating machine or the underground entrance gate,
b) by drawing the card near the area indicated on the validating machine or near the underground entrance gate,
c) by purchasing the ticket by a mobile phone or in another way specified by ZTM;
13) cooperating device ‐ electronic device communicating with the card or another ticket, which can be read or read and record, e.g. encoding machine (sales point or automatic dispensers), ticket validating device and ticket control reader.
Tickets and Fares
1. The tickets issued by ZTM entitle their bearers to paid travel in the municipal public transport vehicles in the capital city of Warsaw.
2. Pursuant to the contracts concluded between the capital city of Warsaw and other entities, the tickets sold or accepted by those entities are admitted as valid in the vehicles of the municipal public transport in the capital city of Warsaw.
1. A ticket is the proof of fee payment and entitles its bearer to use the municipal public transport vehicles in the capital city of Warsaw only when validated/activated. The exception is a single vehicle ticket which does not require validation.
2. Validation/ activation of the ticket encoded in the card is required in the following cases:
1) first coding of the ticket,
2) coding of the ticket after the expiry date of the previous ticket,
3) a ticket of a different type or category was coded during the validity period of the previous ticket.
3. A receipt from the encoding device, fiscal receipt, confirmation of ticket purchase by a mobile phone in the form of a short message (sms) or a printout confirming on‐line ticket purchase is not a document proving the right to use local public transport means.
The fares defined in the Ticket Tariff are also obligatory in the vehicles of the substitute lines with the following reservation:
1) The applicant covers the costs of establishing the special lines:
a) 100% – the journey is free,
b) 50% – the tickets and fares defined in the Ticket Tariff are obligatory,
c) 30% – the fare is equal with the price for the single fare transfer ticket valid in a relevant ticket zone; in such a case the time-limit, short‐term and long‐term tickets are not to be applied;
2) Journeys are free of charge in the vehicles of special lines launched for the service of events organized or co‐organized by the capital city of Warsaw;
3) Tickets and fares specified for zone 1 are to be applied in the special line vehicles used on the routes to cemeteries, regardless of their routes.
1. Issue of the proximity card called “Warsaw City Travelcard” (“Warszawska Karta Miejska”) is possible only with the ticket data defining its type and category encoded in it. The personal proximity card is an exception and as such, it can be issued without encoded ticket data.
2. In view of a justified application of a passenger with a permanent entitlement to free travel a ZTM Director or a person authorized by him/her may, upon submission of the necessary documents confirming the passenger’s entitlement by the passenger and verification thereof, grant the permission for their encoding on the personalized proximity card. In such a case, the personal proximity card with the encoded entitlement shall be the document confirming the right to free journey in case of a ticket inspection.
In the event data concerning a different type or category of ticket is encoded in the card, the previously obligatory ticket is nullified.
In justified cases, a ZTM Director or a person authorized by him/her may take a decision on annulment or refund of the fees specified in the Ticket Tariff.
Tickets obligatory only in zone 1 are valid in zone 1 only.
Tickets obligatory only in zone 2 are valid in zone 2 only.
A passenger may use two reduced-fare tickets of the same kind in order to obtain the fare that is to be applied in the given zone. One proves they have paid for their travel by showing validated/activated tickets of the total value not lower than the value required in the Ticket Tariff.
A standard bearer ticket entitles to simultaneous journey of two people having the entitlement to a 50%-reduced fare.
If a passenger holds a valid ticket for zone 1, he/she is obliged to validate/activate the ticket valid for zone 2 at the moment of crossing the boundary stop at the latest.
In the event of a vehicle breakdown or withdrawal of a vehicle from service, validated single fare transfer tickets entitle their holders to travel on the next vehicle of the same line to the stop or station that is the last stop or station on the route or of another line which covers the same route, or on a substitute line vehicle.
1. In the event at the moment of ticket inspection a passenger fails to present her/his personal ticket, an additional charge is imposed – such additional charge shall be annulled, if within 7 days from the event the passenger submits a valid personal ticket in one of the passenger service centers. The additional charge can be canceled if the ticket is deemed valid (as well as the potential rights to reduction) as at the moment of the inspection and the administrative charge is paid.
2. In the event at the moment of ticket inspection a passenger fails to present a valid document proving the right to a reduced-fare or free travel, an additional charge is imposed – such additional charge shall be annulled, if within seven days from the event the passenger submits the required document in one of the passenger service centers. The additional charge can be annulled if the document entitling to a reduced‐fare or free journey is deemed valid as at the moment of the inspection and the administrative charge is paid.
In the case an additional charge is imposed, the passenger is obliged to pay such charge together with the due fare which is equivalent to the price for the single fare transfer ticket regarding the passenger’s entitlements and the zone in question.
Exchange of Tickets and Return of Tickets
The condition of return or exchange of a ticket is the possibility of reading its number by the co-operating device or reading of the 11-digit number printed on the ticket.
Tickets of the nominal value consistent with the Ticket Tariff in place are not subject to exchange for other types of tickets.
Single fare transfer tickets and time tickets of the nominal value specified in the Ticket Tariff in place are non-returnable.
There are no returns of the paid fees or the unused part of the tickets in the case of their loss, damage or theft, also in the event the loss is reported to the police, subject to §27.
There are no returns of paid fees to persons who paid for the journey and are entitled to free fare and to persons who paid the full fare and are entitled to reduced fare.
In the event a defect is found in the ticket mentioned in §1 item 6 point b), it is possible to encode the unused part of the period of the same type on a new card. In such event exchange of the card with simultaneous encoding of the unused part of the ticket period is free of charge.
In the case of finding a defect of a non‐validated/activated paper ticket, it may be exchanged for a new ticket of the same type and category.
In the case of finding a defect of a validated/activated time, 1‐day or weekend ticket, it may be exchanged for a new ticket of the same type and category.
Damaged or defective tickets may be withheld by ZTM for procedural or evidential purposes.
In the event a ticket holder changes personal data defined in § 1 item 11, he/she is obliged to exchange the personalized card immediately with the possibility that the unused ticket validity may be encoded again. In such a case, the card exchange is free of charge and takes place after the owner documents his/her data change.
In the event a passenger replaces his/her card with a personalized card, unused validity of the ticket of the same type may be encoded free of charge in the new personal card. Replacement of the card after an issued writ of payment does not cancel the writ of payment.
In the case of loss, damage or theft of the personalized card, at the request of the a new personalized card that includes the unused part of the previous card and the validity period consistent with the period encoded in the lost card is issued upon the interested party’s request. In such a case issue of the card with simultaneous encoding of the unused part of the ticket is free of charge.
Requests for a ticket exchange are processed within 14 days from the request submitting date.
Return and refunding of the following types of tickets are allowed:
1) validated/activated long‐term tickets with the reservation that the ticket value shall be reduced by 20% as an administrative charge, but no more than 50 PLN of the ticket nominal value. The remaining amount is divided by the number of days of the total encoded validity period of the ticket. The refund sum is calculated by multiplying the obtained quotient by the number of the remaining days counting from the day falling after the day of the ticket’s return until the last day of its validity;
2) non‐validated/ non‐activated short‐term and long‐term tickets with the reservation that the nominal value of the ticket reduced by 20% as an administrative charge, no more, however, than by 50 PLN.
It is allowed to return tickets owing to the fact that data concerning a different ticket type or category has been encoded in them. The refund amount is established by multiplying of the quotient of the removed ticket and the number of days for which it was encoded by the number of unused days, counting from the day falling after the day of the ticket removal until the last day of its validity.
1. The tickets mentioned in §29 may be returned with a refund provided one first signs a relevant statement and presents the identity document or returns the ticket purchase proof (a receipt, a bill, an invoice), with the reservation of section 2.
2. Return of a personal ticket encoded in a personalized proximity card may be returned by the card owner or by a person authorized by the owner by way of the authorization presented by them.
Any and all categories and types of non‐validated/ non‐activated ZTM tickets with invalid nominal value, which have been withdrawn from the Ticket Tariff obligatory until 31st December, 2013, may be returned to ZTM cash till offices within 6 months from the effective date of the Ticket Tariff without charged administrative fee, subject to § 33 – §36.
Validated/ activated long‐term tickets with invalid nominal value may be returned to ZTM cash till offices within 6 months from the effective date of the Ticket Tariff pursuant to principles set forth in §29 item 1. An exception is a Senior ticket which may be returned to ZTM cash till offices within up to 12 months from the effective date of the Ticket Tariff pursuant to principles set forth in §29 item 1.
The long-term tickets defined in § 31 and § 32 may be returned provided that a relevant statement is first signed and the identification document or the ticket purchase proof (a receipt, a bill, an invoice) is returned.
Single vehicle tickets cannot be returned or exchanged.
Single fare, time and short-term tickets for the total price above PLN 100 and in the number not exceeding 250 pieces, may be returned provided that a relevant statement is first signed and the identification document or the ticket purchase proof (a receipt, a bill, an invoice) is returned.
Single fare, time, and short-term tickets in the number above 250 tickets, may be returned by an exchange of the tickets from the non-binding Ticket Tariff for tickets from the Tariff with a potential additional fee. A passenger selects the type of the ticket from this Tariff.
It is allowed to use short-term and long-term tickets validated/activated before the effective date of the Ticket Tariff, no longer, however, than 6 months from the effective date of the Ticket Tariff.
It is allowed to use senior tickets validated/activated prior to 1 January 2013 until the end of their validity.
Until 31 December 2015, single fare tickets defined in the Ticket Tariff valid until 31 December 2013 may be used as single fare transfer tickets.