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Information and tickets

  1. Where can I buy stops-based timetable and how much do they cost?
  2. Where can I return an unused ticket?
  3. Where can I return a damaged ticket which cannot be validated?
  4. Where can I get a free-of charge ticket for senior persons aged 70 years or over?
  5. Where can I re-encode my ticket from a lost personalized Warsaw City Card or from a damaged Warsaw City Card?
  6. Where do I get a travel pass to travel by the metro for a person holding a free travel entitlement?
  7. Where are ZTM Passenger Service points located?
  8. Do I have to pay extra for luggage, a stroller or a bike when traveling by public transport?
  9. Up to which age can children travel by public transport free of charge?
  10. Where can I return a ticket?
  11. Where can I get an invoice for tickets bought in a ticket vending machine?
  12. Where can I lodge a complaint in the case of technical problems when buying a ticket in a ticket vending machine?

Complaints and requests

  1. Where and how can I file a complaint against an employee of the public transport authority?
  2. Where and how can I file a complaint against the driver?

Requests for payments for travelling without a valid ticket

  1. Where can I pay the amount indicated on requests of payment?
  2. What are the time limits for paying the amount indicated in the request for payment?
  3. Do I have any discount on the amount indicated in the request for payment?

Appeals against request for payment and explanations

  1. Where can I file an appeal against the issued request for payment?
  2. Where should I present a seasonal personal ticket or other document entitling to discount/free of charge travel valid on the inspection day, which I did not have during the inspection?

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