Rules for paying charges and fees, as well as for verifying tickets are described in detail:
Ticket tariff - additional provisions
Resolution No. XVI/301/2011 of the Capital City of Warsaw Council dated 26 May, 2011
The terms used in these provisions shall have the following meaning:
1) ZTM ‐ Warsaw Transport Authority (Zarząd Transportu Miejskiego);
2) standard line ‐ transport line intended to satisfy the regular needs for carriage;
3) supplementary line ‐ transport line intended to supplement or support the network of standard lines;
a) substitute line ‐ transport line intended to provide transport on one or more standard lines for the period of emergency or scheduled suspension of service or a change of the route of a line,
b) special line ‐ transport line intended to provide services for a special area or a special group of passengers during celebration of holidays, events, etc.;
4) combined journey ‐ travel which assumes using more than one transport line;
5) boundary stop ‐ a stop delineating the boundary of ticket zones;
6) ticket – a document entitling to travel. Forms of tickets:
a) paper ticket or travelcard,
b) electronic proximity smart card issued as “Warszawska Karta Miejska” card or other cards introduced or accepted by ZTM, hereinafter referred to as the card,
c) digital record in mobile phone system payment,
d) other type approved by ZTM;
7) ticket category ‐ a given set of parameters of a ticket which describe its validity period and the area in which it may be used;
8) Types of tickets:
b) reduced – a ticket which entitles to the reduced price journey ‐ valid with the document confirming the right to reduction,
9) Bearer ticket – a ticket which entitles its holder to a journey without requirement for identity verification;
10) personal ticket – a ticket which entitles to a journey the person whose data are indicated on it. This ticket is issued in the form of a personal proximity card only;
11) personal proximity card – a card with the imprinted first name, family name and the recent photo of its holder;
12) validation/activation of the ticket ‐ setting the validity parameters of a ticket in the following ways:
a) inserting the paper ticket properly into a ticket validating machine or the underground entrance gate,
b) drawing the card near the area indicated on the validating machine or near the underground entrance gate,
c) purchasing the ticket by a mobile phone, or in other way indicated by ZTM;
13) cooperating devices ‐ electronic devices used for communicating with the card or another ticket, which can be read‐only or read‐and‐record type, e.g. encoding machine (sales point or automatic selling machines), ticket validating machine and ticket control reader.
General terms and conditions
1. The tickets issued by ZTM entitle their bearers to paid travels on the vehicles of the municipal public transport in the capital city of Warsaw.
2. Pursuant to the contracts concluded between the capital city of Warsaw and other entities, the tickets sold or accepted by those entities are valid in the vehicles of the municipal public transport in the capital city of Warsaw.
1. A ticket is the proof of paying the fee and entitles the bearer to use the vehicles of the municipal public transport in the capital city of Warsaw only when validated/activated. A single vehicle-and-fare ticket does not require validation.
2. Validation/ activation of the ticket encoded in the card is necessary in the following cases:
1) initial coding of the ticket,
2) coding the ticket after the expiry date of the previous ticket,
3) coding the ticket of different category than the existing one.
3. A receipt from an encoding machine, bill of sale, confirmation of ticket purchase by a mobile phone in the form of a text message or a printout confirming on‐line ticket purchase is not a
document entitling to use public transport.
The fares defined in the Ticket Tariff are also applicable in the vehicles of the substitute lines provided that:
1) The applicant covers the costs of establishing the special lines:
a) 100 per cent of the costs – the journey is free,
b) 50 per cent of the costs – the tickets and fares defined in the Ticket Tariff are applicable,
c) 30 per cent of the costs – the fare equals the price for the single fare ticket valid in a relevant ticket zone; in such a case the short‐term time, short‐term and long‐term Travelcards are not applicable;
2) Travels are free in the vehicles of special lines launched for events organized or co‐organized by the capital city of Warsaw;
3) Tickets and fares valid in zone 1 are applicable in the vehicles of special lines operated on the routes to cemeteries, regardless of their actual routes.
1. The proximity card “Warszawska Karta Miejska” is issued only with the data of the ticket encoded in it (i.e. type and category of the ticket). The personal proximity card is an exception and, it can be issued without encoded ticket data.
2. A passenger with a permanent entitlement to free travels may apply for encoding the rights on a personal proximity card. A ZTM Director or an authorized person may grant the permission upon submitted application with necessary documents confirming the entitlement. In such a case, the personal proximity card with the encoded rights shall be the document confirming the entitlement to free travels in case of a ticket inspection.
In the case of encoding a ticket of another type and category in a card, the previous ticket is removed and deleted without the right to refund the remaining validity of the ticket.
ZTM Director or an authorized person may decide to cancel or refund fees defined in the Ticket Tariff in reasonable cases.
The tickets applicable in zone 1 are valid in zone 1 only.
The tickets applicable in zone 2 are valid in zones 1 and 2.
Passengers are entitled to use two reduced tickets of the same category to pay the fare required in a given zone. The fare is considered paid when a passenger presents validated/activated tickets of the total value not lower than the required by the Ticket Tariff.
Two passengers with the right to a reduced fare are entitled to a travel with one standard bearer ticket.
Short‐term time Travelcards, short‐term and long‐term Travelcards are valid for unlimited number of journeys from their validation/activation until the date of expiry.
In the cases defined by the ZTM Director, single fare and single vehicle-and-travel tickets entitle to combined journey and remain valid in the vehicles of other lines than those on which they were validated or purchased.
In the case of a breakdown or withdrawal of a vehicle from service, validated single fare and single vehicle-and-travel tickets entitle the holder to travel on the next vehicle of the same line or of another line which covers the same route, or on a substitute line vehicle.
If a passenger holds a valid ticket for zone 1, he/she is obliged to validate/activate the ticket valid for zone 2 the moment of crossing the boundary stop at the latest.
1. When a passenger fails to present on demand her/his personal Travelcard, an additional charge is imposed. However, if the passenger within seven days from the event presents the valid personal Travelcard in one of the indicated passenger service centers, the fine shall be canceled. The additional charge can be canceled provided that the Travelcard was considered as valid (as well as the rights to reduction) at the time of the inspection and the administrative charge was paid.
2. When a passenger fails to present on demand a valid document confirming the right to a reduced-fare or free travel, an additional charge is imposed. However, if the passenger within seven days from the event presents the required document in one of the indicated passenger service centers, the fine is canceled. The additional charge can be canceled provided that the document entitling to a reduced‐fare or free journey was considered as valid at the time of the inspection and the administrative charge was paid.
If an additional charge is imposed, the passenger is obliged to pay that charge including the required fare which is equivalent to the price for the single fare ticket regarding the zone and the entitlements held.
General terms and conditions
Return or exchange of a ticket can only be made provided that the serial number of the ticket can be read by the co‐operating devices or that the 11‐digit number printed on the ticket can be read.
Tickets of the nominal value defined in the current Ticket Tariff are not subject to exchange for other types of tickets.
Single fare and time tickets of the nominal value defined in the current Ticket Tariff are not subject to return.
Subject to provisions of § 30, no return of the paid fee or the remaining value of the ticket is possible in the cases of loss, damage or theft of the ticket even if the police was notified of the event.
No return of the paid fee is possible when a passenger entitled to reduced or free travel has already paid a full amount.
In the case of a ticket defect defined in § 1, item 6b it is possible to encode the remaining period of the same type of the ticket in a new card.
In the case of a defect of a non‐ validated/activated paper ticket, it may be exchanged for a new ticket of the same type and category.
In the case of a defect of a validated/activated time or 1‐day City Travelcard, it may be exchanged for a new ticket of the same type and category.
In the case of a defect of a validated/activated 3‐day City Travelcard, it may be exchanged for a new ticket of the same type, category and validity period.
Damaged or defective tickets or travelcards may be withheld by ZTM for procedural or evidential purposes.
If a travelcard holder changes personal data defined in § 1 item 11, he/she is obliged immediately to exchange the personal card; unused validity of the Travelcard may be transferred onto a new one. In such a case, the card exchange is free of charge and is applicable after the holder provides the evidence of data change.
If a travelcard holder changes the card into a personal card, unused validity of the travelcard may be transferred free of charge onto the new personal card. If a writ of payment had been issued prior to the card exchange the writ of payment remains in force.
In the case of loss, damage or theft of the personal card, a new personal card that includes the unused validity of the previous card is issued upon request. The expiry date of the new card shall be the same as of the lost card.
Applications for a travelcard exchange are processed within 14 days from the date of submitting the application.
The following categories of tickets may be returned and refunded:
3) validated/activated Long‐term Travelcards. The nominal price for the returned ticket shall be reduced by 20% as an administrative charge, but no more than 50PLN. The remaining amount is divided by the number of days of the total encoded validity period and multiplied by the number of remaining days counting from the day of the ticket’s return.
4) non‐validated/ non‐activated Short‐term and Long‐term Travelcards with the nominal price of the ticket reduced by 20% as an administrative charge, but no more than 50PLN.
1. Subject to provisions of paragraph 2, the tickets defined in § 32 may be returned and refunded provided that a relevant statement had been signed and the identification document or the ticket purchase receipt (fiscal receipt, bill of purchase, invoice) had been submitted.
2. Return of a personal Travelcard encoded in a personal proximity card may be returned by the
card owner or by a person authorized in the submitted power of attorney only.
Subject to provisions of § 36 – 39 below, all categories and types of non‐validated/ non‐activated ZTM tickets with invalid nominal value, withdrawn from the Ticket Tariff applicable till 31 December, 2012, may be returned to ZTM cash offices without any administrative charges within six months from the effective date of the Ticket Tariff.
Validated/ activated Long‐term tickets with invalid nominal value may be returned to ZTM cash offices within six months from the effective date of the Ticket Tariff pursuant to the provisions in § 32, item 1.
Long-term tickets, defined in § 34 and 35 may be returned provided that a relevant statement had been signed and the identification document or the ticket purchase receipt (fiscal receipt, bill of purchase, invoice) had been submitted.
Single vehicle-and-fare tickets cannot be returned or exchanged.
Single fare, time and Short-term tickets with total value exceeding 50PLN and quantity not exceeding 250 tickets, may be returned provided that a relevant statement had been signed and the identification document or the ticket purchase receipt (fiscal receipt, bill of purchase, invoice) had been submitted.
Single fare, time, and Short-term tickets which quantity exceeds 250 tickets, may be exchanged for the tickets from the current Ticket Tariff with additional fee if required. A passenger selects the type of the exchanged ticket.
Short-term and Long-term tickets validated/activated prior to the effective date of the Ticket Tariff may be used no longer than six months from the effective date of the Ticket Tariff.
Personal pass for senior citizens validated/activated prior to the effective date of the Ticket Tariff may be used no longer than till 31 December, 2013.