ticket inspection

Each person entitled to perform ticket inspection is obliged to wear an ID card while performing such inspections.

ID card including:

1. inscription "Miasto Stołeczne Warszawa - Zarząd Transportu Miejskiego" (City of Warsaw – Public Transport Authority),
2. identification number of the ticket inspector,
3. a photograph of the ticket inspector,
4. validity date,
5. scope of competence,
6. stamp and signature of the issuer.

During the inspection the passenger is presented only the front page of the ID card.

The reverse with data of the ticket inspectors is for the Police and the Municipal Security Guard Services only.

The ticket inspection is started after the vehicle has left the stop, and after a reasonable period of time within which passengers have had an opportunity to validate their tickets.

The validating machines are blocked during the inspection. There is no possibility to validate tickets during the inspection.

While travelling by metro and being in the metro ticket zone, each passenger is obliged to have a valid ticket or document entitling to travel freely. Passengers entitled to travel based on the 50% discount are obliged to have a valid ticket and the document entitling to fare discounts.

Each passenger is obliged to present the aforementioned ticket and documents at the request of the ticket inspector.

Ticket validity is verified by scanning the ticket with an inspection reader or swiping it through the slot of the inspection tool used for reading the data.

Personal tickets coded on Warszawska Karta Miejska (Warsaw City Card) are checked for the completeness of the required data placed by the holder – their name, surname, and the number of the identity document with a photo. The ticket inspector may request the passenger to present the document the number of which has been placed onto the card, for the purpose of verification of such data.

In case of personal tickets coded on personalised WKM cards the ticket inspector verifies the holder of the ticket as against the photo on the reverse of the card (which should be the photo of the holder).

If the passenger is found travelling without a valid ticket or without any applicable entitlements to free or discount travel, the ticket inspector requests this passenger to pay an additional charge and the transport fee.

That charge and the fee may be paid immediately – in cash with a confirmation of payment. If the passenger wishes to make the payment at a later date, the ticket inspector requests the passenger to present a document enabling confirmation of the passenger’s identity. Based on such a document, the ticket inspector issues the request for payment of the additional charge to be settled within 14 days from the issuance date in e.g. Punkt Obsługi Pasażerów ZTM (ZTM Passenger Service Centre), in the post office or by bank transfer. If it is paid within 7 days from the date of issuance of the request for payment, the amount due is decreased by 30%.

If the passenger’s identity is not possible to be confirmed (the passenger refuses to present or does not have the identity document), the ticket inspector calls police officers or representatives of any other law enforcement services entitled, under applicable laws, to confirm identity of the passenger. The ticket inspector may request the passenger to leave the vehicle at the nearest stop.

The receipt related to the request for payment of the additional charge issued in a public transport vehicle allows the passenger to continue their travel only in that particular vehicle. The additional charge imposed outside the vehicle does not allow the passenger to travel by any another vehicle.

The ticket inspector has the right to retain, based on a receipt, tickets and documents confirming entitlements to discount or free journeys if there is suspicion of those being forged, changed or used by an unauthorised person.

Legal basis:

• resolution NO. XVI/301/2011 of the city council of the capital city of warsaw as of 26 May 2011
• Article 33a of the Transport Law Act dated 1984-11-15 (Journal of Laws 1984 No. 53, item 272),
• Ticket tariff - Resolution No XXVI/858/2008 of the City Board of the capital city of Warsaw of 13 March 2008 (as amended),
• Regulations of transport of passengers and hand luggage - Resolution No XXX/596/2004 of the City Council of Warsaw dated 13 May 2004 (as amended)